Swiggy has introduced a dedicated helpline and an in-app 'Food Safety' channel to allow customers to report concerns regarding their orders. This initiative follows increased regulatory scrutiny on food safety standards by the Food and Drug Administration and the Food Safety and Standards Authority of India.
Customers can report issues by calling 7948231850 or by uploading details and photographs directly through the app's Help section. Users who call the helpline will receive a link via SMS to provide further documentation, and all reports will be assigned a ticket number for status tracking.
Sidharth Bhakoo, Chief Business Officer of Swiggy Food Marketplace, stated that these measures aim to strengthen customer feedback loops and address potential gaps. The company plans to use this data to identify patterns and improve preventive safety measures across its restaurant partner network.
